Citizen questions in three languages: an AI that drafts answers from your commune's own texts, on servers in Switzerland
Monday, at the counter and in the inbox: when is green waste collected, which form for a parking permit, why the dog tax went up. The same twenty questions in French, in German, sometimes in Italian or English, and the colleague who writes good Italian is on holiday. Who answers the Italian ones this week?
The short answer: a local model drafts each answer from your commune's own texts (regulations, forms, notices, past answers), in the language the citizen wrote in, citing the text it used, and a clerk checks and sends it. It runs on servers in Switzerland, Meow's or your own. How well it answers in each of your languages is something to test, on last month's questions.
Checked against the law on 30 September 2026
In which language?
- 11 of 20, then 1 of 20
In Meow's email test, the smallest model named the topics right in 11 of 20 English emails, and in 1 of 20 French ones. Each language you answer in gets tested on its own.
- Cantonal law
The federal Data Protection Act covers private persons and federal bodies (art. 2). Communes and cantonal offices follow their canton's data protection law.
- The official text counts
Answers are drafted from your regulations, forms and decisions, citing them, and a clerk sends them.
How to test it
0 of 8 checked
Last month's emails and web forms, in every language they came in.
With the texts the clerk looked up: that's your answer key.
Regulations, forms, fee lists, collection calendars, past answers: the texts answers may come from.
Let the model draft each answer, citing its source, and have a clerk mark it: send as is, edit, or wrong.
French, German, Italian and English don't score the same: count them separately.
Fees, deadlines and collection days change every year: check it quotes this year's text.
Ask your data protection officer which cantonal rules apply before a pilot with real questions.
The model drafts; a clerk sends, and answers anything that needs a decision.
Ticked them all? The kit turns this into a test you can run next week: what it answers well and what to check, a list of sources to start from, the test plan, and what to count before sizing a server. Get the kit
What it answers well, and what to check
The kit covers six kinds of question. Two of them:
- A question with a fixed answer
- Collection days, opening hours, fees: check it quotes this year's text.
- A question in another language
- Test each language apart: in Meow's email test, small models did far worse in French than in English.
- A question about a procedure
- In the kit
- A request that needs a decision
- In the kit
- A complaint
- In the kit
- A question for another authority
- In the kit
Why it runs in Switzerland
Citizens write about their taxes, permits and families. On servers in Switzerland, Meow's or your own, their questions don't pass through a public AI service.
What it needs
A model on a server with a graphics card, connected to the inbox or the web form and to your documents. Questions come in waves, around tax deadlines or a new regulation: the Meow Academy's planner shows how models fit on hardware.
AcademyThe families of open modelsAcademySize a model against hardware
Where does your firm stand?
The self-check takes two minutes and says which first step fits. Or talk it through in a free 15-minute call.
Book a free 15‑minute call
Pick a time that suits you and confirm it from your inbox. If the time no longer works on our side, you hear from us the same working day.
What happens in 15 minutes
- 0–5 min
Your situation
What AI should do for you, and what it must never see.
- 5–10 min
What's possible
Which tasks can run privately, roughly what it costs, and what should stay human.
- 10–15 min
The next step
A test on your own documents, an assessment, or nothing yet.
Prefer to write? Send a message
Tell us what you'd like AI to do, and what it must never see. We'll tell you honestly what's possible, what it costs and what should stay human. No details yet? A hello is enough.